Psychotherapy in Ancaster

At Kate Babetin Psychotherapy & Counselling, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services.

By accessing our website or using our services, you agree to the terms outlined in this policy. Please take a moment to read through it carefully.

Information We Collect

We collect personal information to provide you with quality therapeutic services and enhance your experience on our website. The types of information we collect include:

• Personal Identification Information: Name, email address, phone number, email      address, and other contact details provided when you fill out forms or book appointments.
• Personal Health Information: Any health-related details shared during the booking of therapy sessions, including your mental health history or reasons for seeking therapy.
• Payment Information: For those booking paid services, we may collect payment      information (credit card or other billing details) to process transactions.      
• Automatically Collected Information: When you visit our website, we may collect      non-personal information such as IP addresses, browser type, and operating      system via cookies or analytics tools.

How We Use Your Information

The personal information we collect may be used for the following purposes:

• To schedule and manage therapy sessions.
• To communicate with you regarding appointments, services, updates, and special offers. 
• To provide personalized therapeutic care.
• To process payments for services.
• To improve our website’s user experience and functionality.
• To comply with legal and regulatory requirements.

We will not use your personal information for any other purposes without your consent, except in cases where legally required. 

Disclosure of Your Information

We respect your privacy and will not sell, rent, or trade your personal information. We may disclose your information in the following circumstances:

• With Your Consent: We will only share your personal information with third      parties when you have given explicit consent.
• Legal Obligations: We may disclose information where required by law or in      response to a legal process (e.g., court orders, subpoenas).
• Service Providers: We may share your information with trusted third-party service providers who assist us in running our business, such as payment processors or scheduling software providers. These providers are bound by confidentiality agreements.

How We Protect Your Information

We take reasonable and appropriate measures to protect the personal information we collect against unauthorized access, loss, misuse, or disclosure. These measures include:

• Encryption of sensitive information (such as payment data).
• Secure access controls for data storage systems.
• Regular reviews and updates of security practices.

Despite these measures, please be aware that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Client Confidentiality

As a psychotherapy practice, we adhere to strict confidentiality standards. Your therapy records and any personal information shared during sessions are kept confidential, except in situations where we are legally required to disclose information (e.g., risk of harm to yourself or others, child abuse, court orders).

Use of Cookies and Analytics

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device that allow us to track usage patterns and preferences. You can choose to disable cookies in your browser settings, but doing so may limit some functionalities of the website.

We also use analytics tools (such as Google Analytics) to collect non-personal data about how visitors use our website. This information helps us improve our site’s design and performance.

Third-Party Links

Our website may contain links to external websites or services. Please be aware that we are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

Your Rights

You have the following rights regarding your personal information:

• Access and Correction: You have the right to request access to the personal      information we hold about you and request corrections if the information      is inaccurate or incomplete.
• Withdrawal of Consent: You may withdraw your consent to the use of your personal      information at any time, subject to legal or contractual restrictions.
• Deletion:You have the right to request the deletion of your personal information      under certain circumstances.

To exercise these rights, please contact us.

Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this policy periodically to stay informed.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Kate Babetin Psychotherapy & Counselling
Email: katebabetin@gmail.com
Phone: 905-515-3556